If you enter the wrong passcode six or more times, you'll see a message that says one of the following:
- iPhone is disabled
- iPad is disabled
- iPod touch is disabled
The message says to try again later:
After too many attempts, your device may display, "[Device] is disabled, connect to iTunes".
If you have previously synced your device with iTunes
You may be able to reset the passcode by restoring the device.
- Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below. - Right-click the device in the left column and select Back up.
- When the backup is complete, select Restore.
- When finished, restore from your most recent backup.
If you have never synced your device with iTunes
Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
- Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
- Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
- While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
- Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
- iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
If you don't have access to a computer
Additional Information
Learn about setting up and using a passcode.
Note: You can configure your device to erase itself after ten consecutive incorrect password attempts. This setting is off by default. It can be turned on by tapping Settings > General > Passcode Lock.
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